Resolved -
No further issues after card replacement.
Mar 19, 07:49 CDT
Monitoring -
Lumen has replaced the card and all services have now restored. We will monitor throughout the day for any further issues.
Mar 18, 11:23 CDT
Update -
The replacement card has been ordered with an ETA of 11:00AM. Once the new card is obtained, Field Operations will dispatch to the failure site to perform the replacement.
Mar 18, 09:22 CDT
Identified -
Lumen reports a remote reset of the affected card was attempted, to no avail. As such, a replacement card is being ordered and Field Operations are being coordinated to receive the card and perform the replacement. No ETA for the card.
Mar 18, 08:30 CDT
Update -
Lumen is reporting that initial investigations have identified a suspected card failure to be the cause of impact to services. No ETR yet.
Mar 18, 07:29 CDT
Update -
Lumen optical engineers are still investigating the cause of a network outage in the St Louis MO area. No ETR has been provided. We continue to escalate for updates.
Mar 18, 06:20 CDT
Update -
Lumen techs are currently troubleshooting issue. We continue to escalate our tickets.
Mar 18, 00:05 CDT
Investigating -
Several Lumen circuits down at approximately 7:40PM. Tickets currently open and escalated with Lumen NOC for troubleshooting. Circuits affected are listed below.
Belleview R-III
Centerville R-I
Crawford County Library District Recklein Memorial Branch
Heartland Regional Library Belle Branch
Lesterville R-IV
Maries Co R-II Middle School
Mexico-Audrain County Library Laddonia Branch
Reynolds County Library Bunker Branch
Reynolds County Library Centerville Branch
Reynolds County Library Lesterville Branch
Scenic Regional Library Wright City Branch
South Iron Co R-I
Washington County Library
Mar 17, 21:53 CDT