Resolved -
The temporary fiber was spliced in place, restoring services. Techs are now hands off.
Dec 16, 23:50 CST
Update -
Lumen OSPE has confirmed arrival of the replacement fiber, and placement efforts have commenced. Splice crews are working to prepare and splice the cable at the west location as placement to the east remains ongoing. Once efforts are completed at the west location, the splice crew will transition to complete preparations and splicing at the remaining end. Preparation and splicing at the first location are anticipated to require 2 hours to complete before efforts will transition to the remaining end for recovery.
Dec 16, 21:03 CST
Update -
Lumen OSPE has advised that travel delays have impacted the arrival time of the enroute replacement cable with new ETA of 7:15PM. Onsite teams are working to place new handholes on either side of the damage location and began preparing for the installation of the temporary cable section and new splice enclosures at each end of the damage. Crews report that the cable was damaged under a driveway by a third-party boring operation taking place in the area.
Dec 16, 19:25 CST
Update -
Lumen has advised that the damaged section of 60-count cable has been exposed onsite. Replacement fiber cable is enroute to the damage location with an ETA of 1 hour. Upon arrival, crews will commence with the installation of a temporary cable section to expedite repair efforts, and permanent repairs will be completed at a later date within a scheduled maintenance window.
Dec 16, 17:22 CST
Update -
Locate markings have been completed onsite and construction crews have commenced with efforts to expose the handholes and damaged fiber span at this time. Once the damage is visualized, assessments will be completed to determine possible repair actions and timelines to recover affected services.
Dec 16, 16:24 CST
Update -
The Lumen Outside Plant Engineer continues coordinating with Field Operations to test fiber cable in efforts to locate the damaged section. Light level measurements from earlier in the day show conflicting results, making fault isolation challenging. Some tests indicate an area requiring a permit for testing, while other locations need emergency gas line locates. Emergency locators are awaiting gas utility crews to mark lines. Once gas lines are marked, additional utilities and fiber cables will be identified. Excavation of hand holes near the suspected damage area will begin once marking is complete.
Dec 16, 15:16 CST
Update -
On-site technicians continue efforts to locate the damaged section of cable, while the Outside Plant Engineer is contacting Emergency Locators to confirm an estimated time of arrival (ETA). Once all nearby utilities and fiber are marked, excavation of the hand holes will begin.
Dec 16, 13:09 CST
Update -
Lumen's Outside Plant Engineer has engaged an Emergency Locator to mark nearby utilities and fiber cables, enabling excavation of the hand hole closest to the damage. Once excavation is complete, the Splicing Team will begin testing the buried fiber.
Dec 16, 12:08 CST
Update -
After extensive testing between Lumen and the local provider, the physical fault on the fiber was identified on Lumen cable. The Outside Plant Engineer has been engaged, and splicers are currently assessing the damage.
Dec 16, 10:54 CST
Update -
Lumen Field Operations and local provider technicians are expected to arrive on site at approximately 9:30AM. Once technicians gain access to the site, cooperative testing can commence.
Dec 16, 08:24 CST
Update -
The request for access has been submitted to the local municipality. Repair crews are being mobilized as Lumen and the local provider continue to investigate the network. Still no ETR.
Dec 16, 07:48 CST
Update -
The local provider has arrived onsite and has performed light level measurements. Lumen Field Operations will dispatch to the testing facility to perform additional fiber testing. Repair teams have been engaged to dispatch to the suspected fault location. A special permit will need to be approved by the local municipality before work can continue.
Dec 16, 06:46 CST
Update -
Fiber testing has been completed and results provided to the Network Implementation Engineer . The local provider and Lumen are working to confirm the exact location of the fault and determine who is responsible for the restoration.
Dec 16, 03:41 CST
Update -
Field isolation efforts are still underway.
Dec 15, 23:49 CST
Update -
The Lumen NOC has verified there were no issues in the higher-level transport path. Lumen Field Operations is being dispatched to the physical hand off location between Lumen and the local provider for test assistance. The Lumen NOC is also re-engaging the local provider to continue the investigation.
Dec 15, 21:58 CST
Update -
Latest update from Lumen indicates the local provider is now advising that the fiber fault resides on Lumen's fiber. The Lumen NOC is engaging additional NOC resources to confirm the higher level transport path.
Dec 15, 20:17 CST
Update -
The last-mile provider is still working to isolate the fiber failure and no alternate route is available to reroute services. The Lumen Executive Escalations team continues to press the local provider for repair. No ETR.
Dec 15, 16:56 CST
Update -
The local provider has further isolated the failure on a 60-count fiber on another underlying provider's network. The underlying provider is being engaged to continue investigations.
Dec 15, 15:22 CST
Update -
Lumen's local provider has teams in the field testing light levels to isolate the failure location on the fiber span.
Dec 15, 13:59 CST
Identified -
Lumen has identified an interface failure to one of their local providers in the Kansas City area. Lumen is engaging that provider to continue with troubleshooting.
Dec 15, 12:46 CST
Investigating -
We are currently investigating a Lumen outage affecting the following circuits:
Appleton City R-II
Calhoun R-VIII
Hardin Central C-2
Hudson R-IX Elementary
Kingsville R-I
Leesville R-IX
Mirabile C-1
Oak Hill R-I
Trails Regional Library Odessa Branch
Dec 15, 12:14 CST