Resolved -
This incident has been resolved.
Nov 4, 13:37 CST
Monitoring -
Charter has implemented a fix. We will continue monitoring over the next several hours to ensure stability during peak hours for the affected sites.
MOREnet NOC
Nov 4, 08:42 CST
Update -
As bandwidth increased this morning, we observed packet loss accumulating again. All data has been relayed to Charter’s NOC, and they are actively working toward a resolution. The issue has been escalated further for higher-level review. Thank you for your patience as we await Charter’s updates.
MOREnet NOC
Nov 3, 10:36 CST
Update -
Packet loss has shown improvement. We’re continuing to work with Charter’s Carrier team to further clean up the issue and monitor results. This process will continue over the next few days as we verify stability. Additional updates will be provided as we progress.
MOREnet NOC
Nov 1, 11:34 CDT
Identified -
Charter is still working on tracking down the cause and implementing a fix. This has been escalated higher.
MOREnet NOC
Oct 31, 08:49 CDT
Update -
The incident has been escalated to Tier 2 Carrier with Charter. Performance has improved slightly, but we are still seeing significant loss. Updates will follow.
MOREnet NOC
Oct 30, 16:07 CDT
Update -
Charter has escalated this to their carrier group. Updates will follow.
MOREnet NOC
Oct 30, 11:37 CDT
Investigating -
Spectrum is having a major disruption in their network causing packet loss and drops. We are working with them now to determine the cause and apply a fix.
Fredericktown Branch - Ozark Regional Library
Kirkwood Public Library
Pleasant Hill R-III
Valley Park Community Library
Kearney R-I
Richmond Heights Memorial Library
Southern Boone County Public Library - Daniel Boone Regional Library
Bourbon Branch - Crawford County Library District
Warren County R-III
Wright City R-II
Updates will follow.
MOREnet NOC
Oct 30, 09:02 CDT