Resolved -
This incident has been resolved.
Mar 17, 21:42 CDT
Update -
We are continuing to work on a fix for this issue.
Mar 17, 15:55 CDT
Update -
The technicians are working on the case after determining that all of the splices were bad. Network Operations is monitoring alarms as work continues
Mar 17, 13:43 CDT
Identified -
The fiber repair crew has located a frozen splice case at the fault point and is actively working to restore service.
Mar 17, 12:20 CDT
Update -
no all clear given as they are still investigating a fiber cut in the area.
Mar 17, 11:28 CDT
Monitoring -
Brightspeed is reporting a fiber fault, however our sites recovered shortly after crews arrived at central office. As I have not received an all clear from the vendor, I will place us in monitoring mode until I hear otherwise.
Mar 17, 11:28 CDT
Update -
Field Operations has arrived at the Schell central office to conduct light level testing to determine the source of the service disruption
Mar 17, 09:42 CDT
Update -
A technician has been dispatched to the fault location to investigate and identify the root cause of the issue. An estimated time of arrival is not available at this time.
Mar 17, 08:47 CDT
Investigating -
Sites:
NE Vernon SD
Description:
THere is a service disruption in Rockville, MO. The Brightspeed Network Operations Center (NOC) is actively engaged in diagnosing the problem to ascertain its cause. Will provide updates as given.
Mar 17, 06:57 CDT