MOREnet Service Status
All Systems Operational

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Welcome to the MOREnet Service Status Page. This page provides the current status of MOREnet services.

MOREnet Network Operational
MOREnet Internet Operational
Internet2 Network ? Operational
MOREnet Backbone Operational
MOREnet Aggregation Operational
MOREnet Fiber Operational
Carrier Network Operational
Managed Services Operational
Threat Management Solution - K12 Operational
Threat Management Solution - Libraries Operational
Threat Management Solution - Affiliates Operational
Aruba Managed LAN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ShoMe Technology #31886 Nov 21, 2024 00:00-05:00 CST
Sites:
Kirbyville R-VI Middle School
New Hope Christian Academy
Taneyville R-II
Texas County Library - Houston
Texas County Library - Licking
Texas County Library - Summerville

Outages:
30 minutes easch

Description:
ISP to perform software upgrade on network devices with outages up to 30 minutes as equipment reboots.
Posted on Nov 14, 2024 - 09:32 CST
MOREnet Maintenance in Jefferson City, MO 11/22/24 Nov 22, 2024 00:00-06:00 CST
MOREnet engineers will be migrating the following circuits to new equipment.

Sites affected.

Strasburg-C3
Salem Public Library
Lenora Blackmore Branch - Henry County Library
Henry Co R1
Cole Co R-I
Missouri River Reg Lib-Osage Co
Southwest Baptist University
Hartville R-II
Laclede Co R-I
Main Library Texas Co Lib
Maries Co R-I Site
Oregon Co Library Alton
KirbyVille R-VI
Wright Co Lib Mtn Grove
Oregon Co Lib Thayer
New Haven SD
Taneyville R-II
Wright Co Lib Laura Ingalls Wilder
Norwood R-I
Camden County Library Stoutland
Laclede Co C-5
Bakersfield R-IV
Boonslick Reg Lib Warsaw
Phelps Co R3
Texas Co Library Licking
Texas Co Library Cabool
Osage Co R-II
Niangua R-V
TexCoLib Summersville
Green Forest R-II
Crocker Branch Pulaski County Library
Waynesville Branch Pulaski County Library
Pulaski Co Library Richland
Miller Co Library
Heartland Reg Lib Main Branch
Gasconade Co R-II
Hickory Co Library
Cap Reg Med
Owensville Branch SRL
Macks Creek R-V
Steele Public Library
Reynolds County Library Ellington
RMU Ethernet to Maries 911
Maries Co Government
New Hope Christian Academy
Mo Public Defenders Office
Southern Boone R-I
Posted on Nov 15, 2024 - 14:56 CST
Lumen Network Maintenance Kansas City Nov 22, 2024 00:00-06:00 CST
Lumen will perform scheduled maintenance in the Kansas City area to decommission a node from an existing ring in order to prevent future service interruptions. In the event of any unforeseen occurrence, Lumen provided an alternate night of 11/26/24. The below circuits will experience an outage of up to 4-hours during the maintenance window:

Appleton City Public Library
Appleton City R-II
Boonslick Regional Library Cole Camp Branch
Calhoun R-VIII
Green Ridge R-VIII
Hardin-Central C-2
Hudson R-IX
Kingsville R-I
Leesville R-IX
Montrose R-XIV
Oak Grove R-VI
Oak Hill R-I
Trails Regional Library Odessa Branch
Posted on Nov 15, 2024 - 17:01 CST
TMS - Schedule Firmware Upgrades Nov 24, 2024 20:00-22:00 CST
We will be scheduling firmware upgrades to be applied on Sunday November 24th 2024 @ 8 PM, weather permitting. If inclement weather is present within the state, the MOREnet team may choose to delay the upgrades until a later date.

During this process, there will be interruptions to your internet service and local network. MOREnet staff will perform all the necessary maintenance remotely. Your presence onsite will not be required.

If you would like to opt-out of having this maintenance performed, please e-mail help@more.net to submit your request no later than Friday November 22nd @ 12PM.
Posted on Nov 18, 2024 - 15:01 CST
Springnet #33840 Nov 25, 2024 00:00-05:00 CST
Site:
Hermitage R-IV

Outage:
1 hour

Description:
Network equipment will be getting software upgrades during this period. Outages expected throughout this time frame.
Posted on Nov 19, 2024 - 16:52 CST
Fiber Relocation in Hollister, MO 11.26.24 Nov 26, 2024 00:00-05:00 CST
Our fiber vendor will be performing work in the Hollister area to relocate fiber cable to a new underground route. This will affect the following dark fiber member circuit(s) listed below for up to 5 hours during the maintenance window.

The following members may suffer a complete outage during the work:
College of the Ozarks
Branson R-IV
Hollister R-V

The following members may suffer brief slowness as traffic reroutes around the maintenance:
Richards R-V
West Plains R-VII
Junction Hill C-12
West Plains Public Library
Glenwood R-VIII
Fairview R-XI
Dora R-III
Gainesville R-V
Mark Twain R-VIII
Posted on Nov 18, 2024 - 13:06 CST
ShoMe Technology #31954 Nov 26, 2024 00:00-05:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 2024 - 17:05 CST
Scheduled - Sites:
Branson R-IV - Mountain Data Center
College of The Ozarks
Fairview PoP
Hollister R-V

Outage:
5 hours

Description:
Fiber will be relocated to a new underground route. Expect outages for the duration of the windowl
Nov 19, 2024 - 16:57 CST
Past Incidents
Nov 20, 2024
Bluebird #241029-1001
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:00 CST
Scheduled - Sites;
Gallatin R-V
Grundy County-Jewett Norris Library
North Central Missouri College - Trenton
Northwest Missouri State University
Winston R-VI

Outage:
50s

Description:
During the maintenance window, a redundant uplink in the ISP's backbone router will become unavailable, causing all traffic to fast reroute within 50ms. This activity does not have any planned downtime. A backup night may be needed (11/21) to complete this fiber maintenance.
Nov 11, 17:43 CST
Bluebird #241028-1005
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 00:01 CST
Scheduled - Site:
Main Library - Daviess County Library

Outage:
up to 6 hours

Description:
Bluebird will be performing fiber maintenance during this window. Expects outages throughout this window. A backup night, 11/21, may be needed to complete this work.
Nov 11, 17:47 CST
Nov 19, 2024
Bluebird Network #241022-1008
Completed - The scheduled maintenance has been completed.
Nov 19, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 CST
Scheduled - Sites:
Green City R-1
Sullivan Co Library
Sullivan Co Memorial Hospital

Outage:

Description:
Bluebird will be performing upgrades and maintenance to network equipment. Expect outages throughout the maintenance period. An additional night, 11/20 may be needed to complete the work.
Nov 11, 17:25 CST
ShoMe Technology #31843
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 CST
Scheduled - Site:
Scenic Regional Library - Owensville

Outage:
30 minutes

Description:
ISP to perform software upgrade on network devices with outages up to 30 minutes as equipment reboots.
Nov 14, 09:22 CST
Socket
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 CST
Scheduled - Site:
Helias Interparish High School

Outage:
1 hour

Description:
ISP will be performing network maintenance during this time. Outage expected to be 1 hour but are reserving the entire maintenance to complete work.
Nov 11, 17:20 CST
Nov 18, 2024
ShoMe Technology #31820
Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 CST
Scheduled - Sites:
Texas County Library - Houston
Texas County Library - Summerville

Outages:
30 minutes each

Description:
ISP to perform software upgrade on network devices with outages up to 30 minutes as equipment reboots. Work requires multiple nights.
Nov 14, 09:37 CST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Lumen #30550041-1
Completed - The scheduled maintenance has been completed.
Nov 15, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 CST
Scheduled - Site:
Northeast Vernon County R-I (High School)

Outage:
1 hour

Description:
Lumen will implement scheduled maintenance as part of a large scale project to migrate traffic from the current device to an alternate preexisting equipment. This is part of an equipment upgrade from the current device. An outage of up to 1 hour is expected.
Nov 11, 17:54 CST
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Lumen Outage #30592951
Resolved - OVERNIGHT REPAIRS COMPLETE
Nov 13, 07:29 CST
Monitoring - Issue is related to an equipment fault that has cleared while crews were investigating. Monitoring situation unril all clear is given.
Nov 12, 22:36 CST
Identified - Brightspeed outage in the Annapolis area. Has extensive damage and has been escalated to Brightspeed leadership.
Nov 12, 15:46 CST
Update - Lumen has transferred ticket to last mile provider, still investigating.
Nov 12, 14:28 CST
Investigating - SItes:
Annapolis Branch - Ozark Regional Library
South Iron SD

Issue under investigation
Nov 12, 12:39 CST
AT&T Outage KE177327
Resolved - OVERNIGHT REPAIRS COMPLETE
Nov 13, 07:28 CST
Monitoring - Issue has cleared. Monitoring until all clear is given by ISP.
Nov 12, 22:37 CST
Identified - Physical damage to fiber cable. Crews are working on isolation/repair.
Nov 12, 13:03 CST
Investigating - Sites:
Gentry County Library
Stanberry R-II School

Issue:
Sites are part of a larger network issue under investigation.
Nov 12, 12:33 CST
City of Columbia Emergency Fiber Maintenance 11-12-24
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 22:00 CST
Scheduled - The City of Columbia will perform emergency fiber maintenance in Columbia, MO on 11/12/24 at 10:00pm until 6:00am on 11/13/24. The maintenance is not expected to last the 8 hours allotted but the time is reserved for unexpected issues.

The following members are impacted by this maintenance:

Stephens College
Moberly Area Community College - Columbia Campus
Columbia College
Daniel Boone Regional Library

The MOREnet backbone between Columbia and Kansas City will be impacted, but internet traffic should reroute.
Nov 5, 17:12 CST
Nov 12, 2024
Nov 11, 2024
Charter Fiber Cut
Resolved - This incident has been resolved.
Nov 11, 07:38 CST
Update - Spectrum Construction reports: Fiber repairs are ongoing at this time. Both black and slate tracer 144cts have finished splicing, moving on to 2nd case to start the 96 count yellow tracer. Being landed on one, finishing prep to land on the other. A new ETR of 5pm CST has been provided.

MOREnet NOC
Nov 10, 14:58 CST
Update - A new ETR of 2pm CST has been provided.

MOREnet NOC
Nov 10, 12:27 CST
Update - Repairs are ongoing at this time. Buffers landed and being ribbonized to burn for the first 144ct fiber. Further updates will be provided as they become available.

MOREnet NOC
Nov 10, 12:16 CST
Update - Spectrum Construction has located the fiber cut caused by vandalism to multiple fiber counts at the location of Pittman Rd just south of 43rd street. A rough ETR of 1pm ET has been provided.

MOREnet NOC
Nov 10, 09:24 CST
Identified - MOREnet engineers are investigating a confirmed fiber cut affecting Charter aggregation. Affected sites are:

North Kansas City Public Library
Platte Co R3
Pleasant Hill R3
Kansas City Public Library - Plaza Branch

MOREnet NOC
Nov 10, 08:03 CST
Nov 10, 2024
Nov 9, 2024

No incidents reported.

Nov 8, 2024
Wright City Area Otage
Resolved - This incident has been resolved.
Nov 8, 19:46 CST
Update - We are continuing to investigate this issue.
Oct 12, 06:53 CDT
Update - no update at this time
Oct 11, 19:30 CDT
Investigating - outage due to network fauult, ETR given 11pm.
Oct 11, 17:54 CDT
Lumen Fiber Cut
Resolved - The fiber was rolled to a good spare, thus restoring service to a stable state. All services are up at this point.

MOREnet NOC
Nov 8, 19:45 CST
Update - The Splicer has arrived to the site and is getting prepped to roll fiber.

MOREnet NOC
Nov 8, 19:21 CST
Update - Lumen Field Operations has arrived at the test site and is cooperative testing with the NOC, taking light level readings on the affected fiber span. They have located a cut near Reed Springs.

MOREnet NOC
Nov 8, 17:02 CST
Update - Lumen has identified the outage on their 10Gig backbone fiber. They are currently working with optical teams to locate the damage.

MOREnet NOC
Nov 8, 14:18 CST
Identified - MOREnet engineers are investigating a fiber cut on Lumen aggregation. Updates will follow.

Bronaugh R-VII
Shell Knob 78
Manes R-V
Dadeville R-II
Willow Springs Public Library
Shell Knob Branch Barry-Lawrence Regional Library
Hurley R-I
Christian County Library District - Ozark Branch
Eagle Rock Branch Barry-Lawrence Regional Library
Christian County Library District - Sparta Branch


MOREnet NOC
Nov 8, 13:07 CST
Nov 7, 2024
ShoMe Tech #31719
Completed - The scheduled maintenance has been completed.
Nov 7, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 CST
Scheduled - Sites:
Kirbyville SD
Taneyville R-II

Outage:
2 hours

Description:
This maintenance is to do software upgrades on core network devices in the vendor environment. Expected outage is 2 hours for each site.
Oct 31, 15:36 CDT
Nov 6, 2024

No incidents reported.

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