Lumen Outage 11/26/23

Incident Report for MOREnet Service

Resolved

all ssites are back online after equipment repair.
Posted Nov 29, 2023 - 03:14 CST

Update

Lumen has requested a maintenance window to replace defective equipment in St Louis. The update 'in the field' did not restore services.
Posted Nov 28, 2023 - 16:38 CST

Update

repsirs are underway as the correct replacement card has been received.
Posted Nov 28, 2023 - 12:44 CST

Update

another delay as the wrong part was recieived. Will post an ETR once update on delivery of correct part is known.
Posted Nov 28, 2023 - 11:55 CST

Update

waiting for the replacement part to arrive so that repairs can be completed.
Posted Nov 28, 2023 - 08:16 CST

Update

The part for the repair did not arrive today and is expected to be an early am delivery..
Posted Nov 27, 2023 - 16:02 CST

Identified

Optical equipment failure has been identified within the Lumen network. It is estimated that a replacement card will be available around 3pm this afternoon.
Posted Nov 27, 2023 - 10:32 CST

Investigating

Sites:
Bronaugh R-VII
Dadeville R-II
Hurley R-I
Manes R-V
Shell Knob 78
Willow Springs Public Library

Lumen Outage:
There is an outage with Lumen involving the 6 above listed sites. No ETR has been given, yet.
Posted Nov 27, 2023 - 10:14 CST
This incident affected: MOREnet Network (Carrier Network).