MOREnet Service Status
All Systems Operational

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Welcome to the MOREnet Service Status Page. This page provides the current status of MOREnet services.

MOREnet Network Operational
MOREnet Internet Operational
Internet2 Network ? Operational
MOREnet Backbone Operational
MOREnet Aggregation Operational
MOREnet Fiber Operational
Carrier Network Operational
Managed Services Operational
Threat Management Solution - K12 Operational
Threat Management Solution - Libraries Operational
Threat Management Solution - Affiliates Operational
Aruba Managed LAN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Spectrum Equipment Upgrade Oct 10, 2024 00:00-06:00 CDT
Spectrum technicians will be performing an equipment upgrade that will cause an outage of up to 30-minutes on the below circuits sometime during the maintenance window. Maintenance is scheduled for 10/10 with a back-up night of 10/11.

Cass County Library Harrisonville Branch
Kansas City Public Library Plaza Branch
Kearney R-I
North Kansas City Public Library
Platte Co R-III
Pleasant Hill R-III

Posted on Oct 04, 2024 - 13:04 CDT
Past Incidents
Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 CDT
Scheduled - Bluebird Network technicians will be performing fiber maintenance in the Milan area on 10/8 that will affect the following circuits as indicated during the maintenance window:

Circuit Outage:
Sullivan County Library
Sullivan County Memorial Hospital

Switch Hits/Traffic Reroutes Only:
AT Still University
Daviess County Library Main Branch
Grundy County-Jewett Norris Library
North Central MO College
Truman State University

Oct 4, 13:17 CDT
Oct 7, 2024
Resolved - This incident has been resolved.
Oct 7, 16:36 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 14:45 CDT
Update - Sites have been online a while but I have not received an officlal from AT&T yet.
Oct 7, 13:24 CDT
Update - continuing isolation and recovery, no ETR given.
Oct 7, 12:19 CDT
Identified - PHYSICAL CABLE DAMAGE CAUSED BY CONSTRUCTION, ACCIDENT, VANDALISM, OR OTHER. CABLE/CONSTRUCTION CREW WORK REQUIRED TO RESTORE SERVICECONSTRUCTION & ENGINEERING CREW HAS BEEN DISPATCHED FOR TROUBLEISOLATION.
Oct 7, 10:03 CDT
Investigating - Sites Impacted by Outage:
Billings R-IV Elementary School
Christian County Library District - Clever Branch
Christian County Library District - Nixa Branch
Clever R-V
Marionville Branch Barry-Lawrence Regional Library
Monett R-I
Pierce City R-VI
Republic Branch - Springfield-Greene County Library

Reported roughly 15minutes ago, no ETR yet.

Oct 7, 09:07 CDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Resolved - No further outages on affected circuits. Last mile provider indicated the field tech identified a fiber fault in Kansas City and fixed it, restoring service.
Oct 3, 14:46 CDT
Monitoring - Connectivity has been restored. We have not received a cause or resolution from Lumen at this time. We will continue to monitor.
Oct 3, 11:12 CDT
Update - Lumen continues to push local provider for a status update and have escalated their ticket to level 5.
Oct 3, 10:37 CDT
Update - The local fiber provider has dispatched a technician to isolate the trouble. No ETA was provided.
Oct 3, 09:58 CDT
Update - Lumen NOC technicians are reaching out to the local provider for an update on the field team dispatch activities.
Oct 3, 08:17 CDT
Investigating - Circuits listed below provided by Lumen are currently down due to a suspected third-party fiber cut. Vendor field technicians are due to be dispatched early this morning to isolate the issue. There is currently no ETR.

Sites Affected:

Appleton City Public Library
Appleton City R-II
Boonslick Regional Library Cole Camp
Calhoun R-VIII
Cass County Library Harrisonville
Cole Co R-I
Greenridge R-VIII
Hardin-Central C-2
Hudson R-IX
Kingsville R-I
Leesville R-IX
Montrose R-XIV
Oak Grove R-IV
Oak Hill R-I
Trails Regional Library Odessa

Oct 3, 07:13 CDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Resolved - This incident has been resolved.
Sep 30, 08:51 CDT
Update - Sites continue to flap as Shome implements a fix.

MOREnet NOC

Sep 27, 10:29 CDT
Identified - Shome has identified an equipment fault in their network taking many locations down that use their aggregation. More updates to follow.

MOREnet NOC

Sep 27, 08:48 CDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 CDT
Scheduled - Sites:
Henry County Library
Huntsville Library - Little Dixie Regional Library
Warrenton Branch - Scenic Regional Library
Wright City R-II

Outage:
180minutes

Description:
Maintenance: tp be performed by the vendor to improve network service. Expected outage up to 180 minutes.

Sep 25, 15:12 CDT
Sep 25, 2024
Resolved - This incident has been resolved.
Sep 25, 16:21 CDT
Investigating - We are currently investigating this issue.
Sep 25, 12:01 CDT
Sep 24, 2024
Resolved - This incident has been resolved.
Sep 24, 10:06 CDT
Monitoring - Services have been restored after repair of a facility network device for the vendor. I have will monitor the situation until EOB today.
Sep 23, 08:31 CDT
Identified - A Field technician has identified a defective card in a facility device. Repair is in lieu of receiving a replacement part a considerable distance away.
Sep 23, 02:35 CDT
Investigating - All sites offline for about 25 minutes. AT&T has been notified.
Sep 22, 22:15 CDT
Monitoring - confirmation, repairs are completed. monitoring overnight
Sep 21, 23:04 CDT
Update - no updates have given, still awaiting repair status.
Sep 21, 16:40 CDT
Update - A technician has been dispatched out to replace faulty network part (unspecified). No ETR given.
Sep 21, 12:55 CDT
Update - awaiting assignment to tester for an equipment failure, no ETR given.
Sep 21, 12:25 CDT
Update - AT&T Escalation Manager reached out to me this morning. Issue related to a facility outage on the ATT side. Still under investigation.
Sep 21, 09:19 CDT
Update - Issue has been escalated to level 3. AT&T has engaged a specialist team to investigate the outage. No ETR given.
Sep 21, 07:23 CDT
Update - nothing new to report. Issue is at level 2 escalation.
Sep 21, 01:29 CDT
Update - A specialist team has been engaged as investigation continues.
Sep 20, 21:11 CDT
Investigating - AT&T's 10Gig aggregation circuit is currently offline. All tenants on this circuit are offline as the handoff from AT&T on St Louis TE0/0/0/0 to MOREnet is down. A ticket has been made and investigation is underway to identify the issue at hand. Updates provided as given.
Sep 20, 19:52 CDT