MOREnet Service Status

All Systems Operational

About This Site

Welcome to the MOREnet Service Status Page. This page provides the current status of MOREnet services.

MOREnet Network Operational

MOREnet Internet Operational

Internet2 Network Operational

MOREnet Backbone Operational

MOREnet Aggregation Operational

MOREnet Fiber Operational

Carrier Network Operational

Managed Services Operational

Threat Management Solution - K12 Operational

Threat Management Solution - Libraries Operational

Threat Management Solution - Affiliates Operational

Aruba Managed LAN Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Spectrum Equipment Upgrade Oct 10, 2024 00:00-06:00 CDT

Spectrum technicians will be performing an equipment upgrade that will cause an outage of up to 30-minutes on the below circuits sometime during the maintenance window. Maintenance is scheduled for 10/10 with a back-up night of 10/11.

Cass County Library Harrisonville Branch
Kansas City Public Library Plaza Branch
Kearney R-I
North Kansas City Public Library
Platte Co R-III
Pleasant Hill R-III
Posted on Oct 04, 2024 - 13:04 CDT

Past Incidents

Oct 8, 2024

Bluebird Fiber Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 CDT

Scheduled - Bluebird Network technicians will be performing fiber maintenance in the Milan area on 10/8 that will affect the following circuits as indicated during the maintenance window:

Circuit Outage:
Sullivan County Library
Sullivan County Memorial Hospital

Switch Hits/Traffic Reroutes Only:
AT Still University
Daviess County Library Main Branch
Grundy County-Jewett Norris Library
North Central MO College
Truman State University
Oct 4, 13:17 CDT

Oct 7, 2024

Springfield Area Outage:

Resolved - This incident has been resolved.
Oct 7, 16:36 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 14:45 CDT

Update - Sites have been online a while but I have not received an officlal from AT&T yet.
Oct 7, 13:24 CDT

Update - continuing isolation and recovery, no ETR given.
Oct 7, 12:19 CDT

Identified - PHYSICAL CABLE DAMAGE CAUSED BY CONSTRUCTION, ACCIDENT, VANDALISM, OR OTHER. CABLE/CONSTRUCTION CREW WORK REQUIRED TO RESTORE SERVICECONSTRUCTION & ENGINEERING CREW HAS BEEN DISPATCHED FOR TROUBLEISOLATION.
Oct 7, 10:03 CDT

Investigating - Sites Impacted by Outage:
Billings R-IV Elementary School
Christian County Library District - Clever Branch
Christian County Library District - Nixa Branch
Clever R-V
Marionville Branch Barry-Lawrence Regional Library
Monett R-I
Pierce City R-VI
Republic Branch - Springfield-Greene County Library

Reported roughly 15minutes ago, no ETR yet.
Oct 7, 09:07 CDT

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Lumen Outage

Resolved - No further outages on affected circuits. Last mile provider indicated the field tech identified a fiber fault in Kansas City and fixed it, restoring service.
Oct 3, 14:46 CDT

Monitoring - Connectivity has been restored. We have not received a cause or resolution from Lumen at this time. We will continue to monitor.
Oct 3, 11:12 CDT

Update - Lumen continues to push local provider for a status update and have escalated their ticket to level 5.
Oct 3, 10:37 CDT

Update - The local fiber provider has dispatched a technician to isolate the trouble. No ETA was provided.
Oct 3, 09:58 CDT

Update - Lumen NOC technicians are reaching out to the local provider for an update on the field team dispatch activities.
Oct 3, 08:17 CDT

Investigating - Circuits listed below provided by Lumen are currently down due to a suspected third-party fiber cut. Vendor field technicians are due to be dispatched early this morning to isolate the issue. There is currently no ETR.

Sites Affected:

Appleton City Public Library
Appleton City R-II
Boonslick Regional Library Cole Camp
Calhoun R-VIII
Cass County Library Harrisonville
Cole Co R-I
Greenridge R-VIII
Hardin-Central C-2
Hudson R-IX
Kingsville R-I
Leesville R-IX
Montrose R-XIV
Oak Grove R-IV
Oak Hill R-I
Trails Regional Library Odessa
Oct 3, 07:13 CDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

ShoMe Technology outage

Resolved - This incident has been resolved.
Sep 30, 08:51 CDT

Update - Sites continue to flap as Shome implements a fix.

MOREnet NOC
Sep 27, 10:29 CDT

Identified - Shome has identified an equipment fault in their network taking many locations down that use their aggregation. More updates to follow.

MOREnet NOC
Sep 27, 08:48 CDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Sep 26, 2024

Spectrum #3695448

Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 CDT

Scheduled - Sites:
Henry County Library
Huntsville Library - Little Dixie Regional Library
Warrenton Branch - Scenic Regional Library
Wright City R-II

Outage:
180minutes

Description:
Maintenance: tp be performed by the vendor to improve network service. Expected outage up to 180 minutes.
Sep 25, 15:12 CDT

Sep 25, 2024

MOREnet Fiber cut in Vallesmines

Resolved - This incident has been resolved.
Sep 25, 16:21 CDT

Investigating - We are currently investigating this issue.
Sep 25, 12:01 CDT

Sep 24, 2024

St Louis Area AT&T Outage

Resolved - This incident has been resolved.
Sep 24, 10:06 CDT

Monitoring - Services have been restored after repair of a facility network device for the vendor. I have will monitor the situation until EOB today.
Sep 23, 08:31 CDT

Identified - A Field technician has identified a defective card in a facility device. Repair is in lieu of receiving a replacement part a considerable distance away.
Sep 23, 02:35 CDT

Investigating - All sites offline for about 25 minutes. AT&T has been notified.
Sep 22, 22:15 CDT

Monitoring - confirmation, repairs are completed. monitoring overnight
Sep 21, 23:04 CDT

Update - no updates have given, still awaiting repair status.
Sep 21, 16:40 CDT

Update - A technician has been dispatched out to replace faulty network part (unspecified). No ETR given.
Sep 21, 12:55 CDT

Update - awaiting assignment to tester for an equipment failure, no ETR given.
Sep 21, 12:25 CDT

Update - AT&T Escalation Manager reached out to me this morning. Issue related to a facility outage on the ATT side. Still under investigation.
Sep 21, 09:19 CDT

Update - Issue has been escalated to level 3. AT&T has engaged a specialist team to investigate the outage. No ETR given.
Sep 21, 07:23 CDT

Update - nothing new to report. Issue is at level 2 escalation.
Sep 21, 01:29 CDT

Update - A specialist team has been engaged as investigation continues.
Sep 20, 21:11 CDT

Investigating - AT&T's 10Gig aggregation circuit is currently offline. All tenants on this circuit are offline as the handoff from AT&T on St Louis TE0/0/0/0 to MOREnet is down. A ticket has been made and investigation is underway to identify the issue at hand. Updates provided as given.
Sep 20, 19:52 CDT