Update - We are continuing to monitor for any further issues.
May 06, 2025 - 21:48 CDT
Monitoring - Root Cause: A network fault in St Louis, MO impacted client services.
Fix Action: Services restored while troubleshooting. Post investigations by the NOC continue to determine the cause of the service impact.
May 06, 2025 - 21:48 CDT
Update - Lumen is waiting for the arrival of a replacement card for a network router. No ETR given.
May 06, 2025 - 17:03 CDT
Update - Lumen is continuing investigation to pinpoint fault.
May 06, 2025 - 16:55 CDT
Update - Still under investigation as to the cause. Brightspeed has handed back the issue to Lumen as this may be due to a faulty network node. Lumen has dispatched to isolate and troubleshoot. No ETR given.
May 06, 2025 - 13:52 CDT
Identified - Current issue is correlated with a network event in St Louis MO, An update is expected to be given shortly.
May 06, 2025 - 12:20 CDT
Update - Centurylink has a ticket with Brightspeed as the last mile provider for this issue and who has not given an update. THey are, however actively working to resolve the sisue (assumed fiber cut).
May 06, 2025 - 11:12 CDT
Update - Known issue with Centurylink. This is under investigation by Centurylink. No ETR has been established until they identify the source of the trouble.
May 06, 2025 - 10:03 CDT
Investigating - Sites Impacted:
Bronaugh R-VII
Dadeville R-II
Harley R-I
Manes R-5
Shell Knob 78
Willow Springs Public Library
Description:
Several sites out of the KC area who are Centurylink customer went offline about 10 minutes ago. I suspect this is the result of a fiber fault. I will be making a ticket with the vendor with updates to follow as provided.
May 06, 2025 - 09:35 CDT