The local provider isolated an equipment fault impacting services. The affected equipment was replaced, and backup data was used to restore the database, thus restoring services
Posted Jul 16, 2024 - 11:38 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 16, 2024 - 11:08 CDT
Update
We are continuing to investigate this issue.
Posted Jul 16, 2024 - 10:10 CDT
Update
It is suspected that the local provider's maintenance window is impacting services. A local team of technicians are on site to attempting to isolate the fault.
Posted Jul 16, 2024 - 09:08 CDT
Update
Issue has been escalated to Lumen NOC.
Posted Jul 16, 2024 - 08:39 CDT
Update
Last update, Lumen investigating lin order to isolate the cause. IThis issue has been iescalted to a higher priority due to the impact to multiple sites.
Posted Jul 16, 2024 - 07:22 CDT
Investigating
Appleton City Public Library Appleton City R-II Boonslick Regional Library Cole Camp Branch Braymer C-4 Calhoun R-VIII Cass County Library Pleasant Hill Branch Chilhowee R-IV Cole Camp R-I Cole Co R-I Craig R-III Green Ridge R-VIII Hamilton Public Library Hardin-Central C-2 Henry Co R-I Henry County Library Lenora Blackmore Branch Hudson R-IX Kingsville R-I Leesville R-IX Mirabile C-1 Montrose R-XIV New York R-IV North Platte Co R-I North Platte Co R-I Intermediate North Platte Co R-I Elementary Oak Grove R-VI Oak Hill R-I Salem Public Library Shawnee R-III Smithton R-VI Strasburg C-3 Trails Regional Library Odessa Branchlved Sites:
Description: Lumen maintnenance window has overrun their change window and is now an outage. Will provide updates as given. NO ETR has been stated.
Posted Jul 16, 2024 - 06:36 CDT
This incident affected: MOREnet Network (Carrier Network).