Lumen Fiber Outage

Incident Report for MOREnet Service

Resolved

Connectivity restored. Lumen is now hands off.

MOREnet NOC
Posted Dec 07, 2023 - 06:51 CST

Update

Services remain impacted. Lumen is working to obtain an updated ETR from the site maintainer.

MOREnet NOC
Posted Dec 06, 2023 - 21:41 CST

Update

Lumen advises that connectivity is expected to be restored by 9:30pm CST. The next update will be provided at that time.

MOREnet NOC
Posted Dec 06, 2023 - 20:08 CST

Update

The Lumen NOC is confirming alarms remain present and is engaging the site maintainer to obtain information regarding maintenance efforts and estimated time of restoration. More updates to follow

MOREnet NOC
Posted Dec 06, 2023 - 16:42 CST

Update

The outage has been escalated to a 3rd level within Lumen management. Updates to follow.

MOREnet NOC
Posted Dec 06, 2023 - 14:42 CST

Update

Lumen expects the outage to be resolved by 4:30PM CST. Updates will follow.

MOREnet NOC
Posted Dec 06, 2023 - 13:35 CST

Update

Lumen has dispatched field operation techs to the datacenter. More updates to follow.

MOREnet NOC
Posted Dec 06, 2023 - 11:34 CST

Identified

MOREnet engineers have identified an outage in Kansas City affecting many aggregated Lumen circuits. There is no light facing the Lumen equipment. We have engaged their teams to look into the issue. Updates will follow.

MOREnet NOC
Posted Dec 06, 2023 - 10:30 CST
This incident affected: MOREnet Network (MOREnet Aggregation).