Lumen higher level transport team has replaced the suspected faulty card and that has corrected the issue. Connection has been stable.
MOREnet NOC
Posted Jul 18, 2025 - 08:02 CDT
Update
The replacement card ETA is 1am CDT. Upon arrival, field will work with Lumen Transport NOC to replace.
MOREnet NOC
Posted Jul 17, 2025 - 22:45 CDT
Update
The Lumen transport NOC has ordered a replacement card and is awaiting the part, no ETA.
Updates to follow.
MOREnet NOC
Posted Jul 17, 2025 - 19:59 CDT
Update
Services have been restored. We are actively engaged with Lumen to identify the root cause and prevent any further disruptions. They have reported equipment failures as a contributing factor. We are escalating the issue with their NOC and will provide updates as they become available.
MOREnet NOC
Posted Jul 17, 2025 - 14:48 CDT
Identified
Lumen has identified a cut on their fiber. Efforts are being made to determine where the damage is occurring. Affected sites are as follows:
Washington County Library Maries County Library Belle - Heartland Regional Library System Bunker Branch - Reynolds County Library Lesterville Branch - Reynolds County Library Bunker R-III Recklein Memorial Branch - Crawford County Library District Wright City Branch - Scenic Regional Library Centerville Branch (Main) - Reynolds County Library Centerville R-I Belleview R-III South Iron Co. R-I (High School) Lesterville R-IV Laddonia Branch - Mexico-Audrain County Library
Updates will follow.
MOREnet NOC
Posted Jul 17, 2025 - 14:30 CDT
This incident affected: MOREnet Network (MOREnet Aggregation).