AT&T Outage St Louis Hub

Incident Report for MOREnet Service

Resolved

AT&T has completed splicing and are hands off. Circuits have remained stable since restoring around 12:20AM.
Posted Apr 01, 2026 - 07:56 CDT

Monitoring

Circuits restored at approximately 12:20AM. We have not received the hands off notification from AT&T at this time. We will continue to monitor.
Posted Apr 01, 2026 - 01:43 CDT

Update

Splicing efforts are continuing. AT&T has provided an ETR of 9:40AM April 1st.
Posted Mar 31, 2026 - 21:31 CDT

Update

Splicing efforts continue. Per AT&T - a 144 count fiber is ribbon but is gel filled and then a 216 count fiber is singles gel filled so this will slow down progress a bit. Still no ETR.
Posted Mar 31, 2026 - 19:32 CDT

Update

Fiber repair work continues. AT&T has not provided an ETR yet.
Posted Mar 31, 2026 - 16:51 CDT

Update

Damaged cable has been located and contractors are enroute with ETA of 1-hour.
Posted Mar 31, 2026 - 14:04 CDT

Identified

AT&T field and central office technicians have identified a fiber cut with approximately 178' of damaged fiber. Technicians are still assessing the complete damage. No ETR at this time.
Posted Mar 31, 2026 - 10:52 CDT

Update

AT&T has confirmed a major network failure in the St Louis area. They are continuing to isolate the cause. This outage affects the circuits listed below:

Affton 101
AT Still University St Louis
Boncl R-X
Camden Co Library Osage Beach Branch
Fulton 58
Gideon 37
Hancock Place
Hannibal 60
Hannibal LaGrange College
John Burroughs School
Leopold R-III
MACC Hannibal Campus
MACC Mexico Campus
Maplewood Public Library
Mexico-Audrain Co Library Mexico Branch
Mississippi Co Library Mitchell Memorial Library
Mississippi Co Library Main Branch
New Madrid Rhodes Memorial Library
Poplar Bluff Public Library
Southeast Mo State University Kennett Campus
Union R-XI
Webster Groves Public Library
Zalma R-V
Posted Mar 31, 2026 - 10:16 CDT

Investigating

We are currentling investigating a large AT&T outage affecting circuits terminating in our St Louis hub. We have engaged AT&T for additional troubleshooting.
Posted Mar 31, 2026 - 09:50 CDT
This incident affected: MOREnet Network (Carrier Network).